Our Guarantee
30-Day Money-Back Guarantee
We stand behind the quality of our products and want you to feel confident trying Blue Pet Co.
If you are not satisfied with your product, please contact our support team within 30 days of receiving your order. Please include your order number and the email address used at checkout so our team can review your request.
The Blue Pet Co. Money-Back Guarantee applies only to purchases made directly through www.bluepetco.com.
Where a refund is approved under the Blue Pet Co. Money-Back Guarantee, we will process it to the original payment method where possible. Please allow time for the refund to be processed and appear back in your account, depending on your payment provider.
You do not need to send any product back to Blue Pet Co. unless we specifically ask you to do so.
Statutory Right to Withdraw
The Blue Pet Co. Money-Back Guarantee is offered in addition to your statutory rights.
If you are a customer in the EU or UK, you may have a legal right to withdraw from most online purchases within 14 days of receiving your order, without giving a reason. This right is separate from, and does not reduce, the Blue Pet Co. Money-Back Guarantee.
To submit a statutory withdrawal notice, please use our withdrawal form here.
Withdrawal notices are reviewed and processed in line with our Terms & Conditions and applicable consumer rights requirements.
Faulty, damaged or incorrect products
If your product arrives faulty, damaged, incorrect, or not as described, please contact our support team with your order number and the email address used at checkout.
Where you are entitled to a remedy under applicable consumer law, Blue Pet Co. will provide the appropriate remedy, which may include replacement, refund, or another remedy.
Products purchased from a stockist, retailer or distributor
If you purchased a Blue Pet Co. product from a stockist, retailer, distributor, wholesale partner, or other third-party seller, please contact the place of purchase directly.
Blue Pet Co. can only process refunds for orders placed directly through www.bluepetco.com. Purchases made through stockists, retailers, distributors, wholesale partners, or other third-party sellers are handled by the place of purchase, in line with their own customer support process, commercial terms, and applicable consumer rights requirements.
Need help?
For questions about your Blue Pet Co. order, please contact us at [email protected].
