Terms & Conditions
Prior to submitting an order by clicking the payment button on the checkout page, please save or print a copy of these terms and conditions (the “Terms”) to keep on file for future reference regarding the order you are submitting. Please understand that if you do not accept these Terms, you will not be able to order any products from our Site as it is a condition of your purchase from the Site that you accept these Terms.
1- Scope and acceptance of general terms
The site www.bluepetco.com (hereinafter referred to as the “Site”) is an e-commerce site accessible via the internet at the address www.bluepetco.com. It is open to any internet user (a “User”). The Site is operated by Blue Pet Co. Ltd, a company registered in the Republic of Ireland under company number 683057, with its registered address at Beechgrove House, Strand Street, Tralee, Co. Kerry, Ireland.
The Site is hosted by Digital Ocean (www.digitalocean.com).
The Site enables Blue Pet Co. to offer pet nutritional supplements and other products (the “Products”) for sale to Users browsing on the Site. Under these Terms, it is agreed that the User and Blue Pet Co. shall be jointly referred to as the “Parties”, and individually as a “Party”, and that a User who has placed an order accepted by Blue Pet Co. shall be referred to as the “Customer”.
The rights and obligations of the User shall automatically apply to the Customer.
Any order of Products offered on the Site is conditional on acceptance of these Terms. The User’s acceptance of these Terms shall be evidenced by the User checking the appropriate box on the Site to indicate acceptance of these Terms. Acceptance of these Terms by the User shall not require a handwritten signature.
The User may make a backup copy or print these Terms, provided that they are not modified.
These Terms come into effect as from 1st June 2026.
Blue Pet Co. reserves the right to change these Terms without notice and at any time, with any modifications not applying to orders already placed by the Customer and accepted by Blue Pet Co.
These Terms shall apply to the exclusion of any other document.
2- Products sold on the site
All offers of Products proposed on the Site are limited to www.bluepetco.com.
Prior to placing an order, the Customer may check the main features of any Product or Products they wish to order by consulting the Site. No contract shall be deemed to come into being between the Parties until Blue Pet Co. has accepted the Customer’s order by shipping the Products ordered by the Customer.
In the case of a manifest error regarding the terms of any invitation to treat made by Blue Pet Co. on the Site, the Parties shall rectify such error in good faith and Blue Pet Co. shall not be bound to fulfil any order which would involve Blue Pet Co. supplying goods at less than the cost price thereof.
Purchase offers, including special promotions, are valid for as long as they are visible on the Site. Please note that all special offers running on the Site are subject to stock availability. In the event Blue Pet Co. is out of stock on any gifts or other components of a special offer, the offer will be removed or refreshed accordingly. Where possible, substitutions of samples or free gift items may be made without notice.
If a Product or item is included in an order for free due to a technical error, Blue Pet Co. may contact the Customer to correct the error, request payment for the item, request return of the item where appropriate, or cancel and refund the affected part of the order.
3- Prices of products for sale on www.bluepetco.com
The prices shown on this Site are in euros, including all applicable taxes, and are subject to change without notice. Products ordered are invoiced at the price in force when the order is registered in the Blue Pet Co. ecommerce system.
Prices do not include shipping charges, which are invoiced in addition to the price of the purchased Products, according to the total amount of the order. Shipping charges will be shown before the Customer is asked to confirm the order.
Prices include value added tax (VAT), at the rate in force on the day of the order. Any change in the applicable VAT rate will be automatically reflected in the price of the Products sold on the Site.
4- Orders
All orders imply full and unreserved acceptance of these Terms.
The Customer accepts that Blue Pet Co.’s order registration systems are proof of the nature of the agreement and its date.
The Customer places an order and makes an offer to bluepetco.com by clicking on the “Complete my order” button on the Site. By placing any order, the Customer accepts these Terms. Blue Pet Co. accepts the Customer’s offer by completing the purchase and shipping the Products to the Customer.
Once the order has been accepted and registered, an order acknowledgement is sent to the Customer at the email address provided. This acknowledgement specifies the exact amount invoiced and details the Products and delivery. This acknowledgement communicates Blue Pet Co.’s acceptance of the Customer’s order and confirms the transaction, subject to order payment.
In the event of one or more Products being unavailable once the order has been placed, the Customer will be notified by email. The amount of the order will be recalculated and the Customer will be debited the new amount, with the price of the unavailable Products deducted. If the whole order is unavailable, the Customer will be notified by email and will not be debited.
The Customer may request cancellation of an order before it has been processed or dispatched by contacting Customer Services. If an order has already been processed or dispatched, cancellation may not be possible at that stage. Nothing in this section affects the Customer’s statutory right to withdraw after receiving the order where that right applies.
Subscription & Wellness Plan Pausing & Cancellations
The Customer may pause or cancel an active Blue Pet Co. subscription or Wellness Plan at any time through their Blue Pet Co. member account.
Pausing a Wellness Plan
If the Customer wishes to take a short break from their Wellness Plan, pausing may be a better option than cancelling. Pausing helps keep the plan relationship active and may preserve the Customer’s Wellness Plan journey, while cancellation ends the active plan status and any future scheduled benefits that have not yet been earned, processed, or dispatched. If the Customer cancels and later starts a new Wellness Plan, the plan will begin again from the start.
To pause or cancel, the Customer should log in to their member account here.
Cancelling a subscription or Wellness Plan
Once logged in, the Customer should go to Subscriptions, select the active subscription or Wellness Plan they wish to cancel, and follow the cancellation steps.
It is the Customer’s responsibility to cancel a subscription or Wellness Plan before the next scheduled renewal date if they do not wish to be charged for the next renewal. A cancellation only takes effect once it has been completed through the Customer’s account.
If a renewal order has already been processed, charged, packed, or dispatched before the cancellation is completed, that order may not be cancelled and the cancellation will apply to future renewals only.
Cancelling a subscription or Wellness Plan does not cancel any order that has already been processed or dispatched. Where applicable, refunds will be handled in accordance with these Terms, the Blue Pet Co. Money-Back Guarantee, and applicable consumer law.
If a Customer cannot access their account, cannot see their subscription, or believes there is a technical issue preventing cancellation, they should contact Blue Pet Co. customer support as soon as possible before the next renewal date. Contacting customer support does not cancel a subscription or Wellness Plan unless Blue Pet Co. confirms in writing that the cancellation has been completed.
Blue Pet Co. may suspend or cancel a subscription or Wellness Plan where payment fails, account information is incorrect, fraud or misuse is suspected, or where there is another legitimate reason to do so.
Blue Pet Co. reserves the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order.
5- Payments
All orders are payable in euro.
To pay for their order, the Customer must use one of the payment methods available at checkout. The following cards may be accepted on the Site: Visa, MasterCard, Discover and American Express. PayPal and other payment methods may also be available where shown at checkout.
The Customer warrants to Blue Pet Co. that they have been granted all requisite authorisations and approvals required to use their chosen method of payment when placing the order.
As part of the measures taken to prevent fraud over the Internet, information concerning the Customer’s order may be sent to any competent authority or payment service provider for verification.
Stripe supports payments, refunds and debits. Its registered office is at The One Building, 1 Grand Canal Street Lower, Dublin 2.
To ensure secure card payment, the Customer may be required to provide the card security code of the payment card being used.
Secure payments on the Site are processed by Blue Pet Co.’s payment services provider.
6- Order Delivery
Products will be delivered to the delivery address provided by the Customer when placing their order, according to the delivery method selected at checkout.
Orders are usually delivered within 2 to 6 business days from the date the order is received and payment is confirmed. For EU and UK orders, where no specific delivery date or delivery period has been agreed with the Customer, Blue Pet Co. will deliver the order without undue delay and no later than 30 days from the date the order is accepted, unless otherwise agreed with the Customer or where delays occur outside Blue Pet Co.’s reasonable control.
7- Statutory rights
The Customer benefits from all mandatory protections under applicable consumer protection law, including rights relating to faulty, damaged, incorrect, or non-conforming Products. Nothing in these Terms affects the Customer’s statutory rights in any relevant jurisdiction.
If a Product is faulty, damaged, incorrect, or not as described, the Customer should contact Customer Services with their order details. Where the Customer is entitled to a remedy under applicable law, Blue Pet Co. will provide the appropriate remedy, which may include replacement, refund, or another remedy required by law.
Where a return is required because of a fault, damage, incorrect item, or other breach of the Customer’s statutory rights, reasonable return shipping costs will be handled in accordance with applicable consumer law.
8- Distance Selling – Right of withdrawal
If the Customer is a consumer in the EU or UK, they have a legal right to withdraw from most online purchases within 14 days of receiving the order, without giving a reason. This right is separate from, and does not reduce, the Blue Pet Co. Money-Back Guarantee. To use the right to withdraw, the Customer should complete the withdrawal form here.
For health and hygiene reasons, Products that have been opened or unsealed may not be eligible for return under the statutory right to withdraw, unless they are faulty. Where an order is eligible, Blue Pet Co. will process any refund in line with applicable consumer law and, where possible, to the original payment method.
9- Returns, Refunds and Money-Back Guarantee
The Blue Pet Co. Money-Back Guarantee is offered in addition to the Customer’s statutory rights. If the Customer is not satisfied with their order, they should contact Blue Pet Co. through the Money-Back Guarantee page, including their order number and the email address used at checkout.
If the Customer wishes to submit a statutory withdrawal notice, they should use the withdrawal form linked in Section 8.
For health and hygiene reasons, opened or unsealed Products are not normally returned to Blue Pet Co., unless they are faulty or Blue Pet Co. specifically asks the Customer to return them. Where a refund is approved under the Money-Back Guarantee or under applicable consumer law, Blue Pet Co. will process it to the original payment method where possible.
10- Retention of title
All Products remain the exclusive property of Blue Pet Co. until such time as payment of the sale price, including the principal, extra costs and taxes, has been made in full.
11- Liability
Blue Pet Co. cannot be held liable for non-fulfilment of contracts due to stock shortages, except for cases of special price offers not intended to lower stock levels, or in the event of Product unavailability due to force majeure.
Blue Pet Co. accepts no liability for any interruption to the Site, any incidences involving bugs or faults, any damage resulting from a fraudulent intrusion by a third party causing any change to the information made available on the Site, or any direct or indirect damage arising from access to the Site or the impossibility of accessing the Site, except where such liability cannot be excluded by law.
Nothing in this section limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any mandatory consumer rights.
12- Intellectual property
In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found on this Site, together with their compilation, are the exclusive property of Blue Pet Co. These Terms do not grant any licence or entitlement other than that of consulting the Site.
Any use or reproduction, in whole or in part, of these elements is authorised exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site, in whole or in part, nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior written authorisation from Blue Pet Co.
Any other use constitutes infringement.
13- Applicable law
The sale of Blue Pet Co. Products is subject to the laws of the Republic of Ireland.
14- Data processing
The data collected will be processed for the purpose of sending out a newsletter and/or processing the Customer’s order. The recipients of the data are Blue Pet Co. and its service providers.
The Customer has the right to access, change, correct and delete personal information concerning them by contacting Blue Pet Co. by email.
Further information about how Blue Pet Co. collects, uses, stores, and protects personal data is set out in the Privacy Policy.
15- Gift Message Terms
Blue Pet Co. reserves the right to reject the printing of a gift message or e-gift voucher which includes any content or material which:
• is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
• contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
• may harass, upset, embarrass or alarm any person
• gives the impression that it emanates from or has been approved by Blue Pet Co.
• advocates, promotes or assists any unlawful act
