Prior to submitting an order by clicking the ‘submit order’ button on the payment method page, please save or print a copy of these terms and conditions (the “Terms”) to keep on file for future reference regarding the order you are submitting. Please understand that if you do not accept these Terms, you will not be able to order any products from our Site as it is a condition of your purchase from the Site that you accept these Terms.
1- Scope and acceptance of General Terms
The site www.bluepetco.com (hereinafter referred to as the “Site”) is an e-commerce site accessible via the internet at the address www.bluepetco.com. It is open to any internet user (a “User”). It is made available for access by Blue Pet Co. Ltd, a company registered in the Republic of Ireland under company number 683057 (the “Vendor”), both of Beechgrove House, Strand Street, Tralee, Co. Kerry.
It is hosted by: Digital Ocean (www.digitalocean.com )
The Site enables the Vendors to offer pet nutritional supplement and other products (the “Products”) for sale to Users browsing on the Site. Under these Terms, it is agreed that the User and Vendors shall be jointly referred to as the “Parties”, and individually as a “Party” and that a User that has placed an order which has been accepted by the Vendors shall then be referred to as the “Customer”.
The rights and obligations of the User shall automatically apply to the Customer.
Any order of Products offered on the Site is conditioned on acceptance of these Terms and the User’s acceptance of these Terms shall be evidenced by the User checking the appropriate box on the Site to indicate acceptance of these Terms. Acceptance of these Terms by the User shall not require a handwritten signature by or on behalf of the User or the Vendors.
The User may make a backup copy or print these General Terms, providing that they are not modified.
These Terms come into effect as from 1st June 2026.
The Vendors reserve the right to change these Terms without notice and at any time, with any modifications not applying to reservations and orders already placed by the Customer and accepted by the Vendors.
These Terms shall apply to the exclusion of any other document.
2- Products sold on the Site
All the offers of products proposed on the Site are limited to www.bluepetco.com.
Prior to placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site. No contract shall be deemed to come into being between the Parties until the Vendors shall have accepted the Customer’s order by shipping the Products ordered by the Customer. In the case of manifest error regarding the terms of any invitation to treat made by the Vendors on the Site, the Parties shall rectify such error in good faith and the Vendors shall not be bound to fulfil any order which would involve the Vendors supplying goods at less than the cost price thereof.
Purchase offers, including special promotions, are valid for as long as they are visible on the Site. Please note that all special offers running on the Site are subject to stock availability. In the event we are out of stock on any gifts or other components of a special offer, the offer will be removed or refreshed accordingly or alternatively, where possible, substitutions of samples or free gift items may be made without notice.
If you obtain a product/item on your order for free due to a technical error, you are obliged to pay the value of goods received or alternatively return the goods in full to the Vendors.
3- Prices of products for sale on www.bluepetco.com
The prices shown on this Site are in euros, including all taxes, and are subject to change without notice, with it being stipulated that products ordered are invoiced at the price in force when the order is registered in our ecommerce system.
They do not include shipping charges, which are invoiced in addition to the price of the purchased products, according to the total amount of the order. Shipping charges will be shown before the Customer is asked to confirm the order.
Prices include value added tax (VAT), at the rate in force on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by the Vendors on its Site.
4- Orders
All orders imply full and unreserved acceptance of these Terms.
The Customer accepts that the Vendor’s order registration systems are proof of the nature of the agreement and its date.
The Customer places an order and makes an offer to bluepetco.com by clicking on the “Complete my order” button on the Site. By placing any order the Customer accepts these Terms. The Vendors accept the Customer’s offer by completing the purchase and shipping the Products to the Customer.
Once the order has been accepted and registered, an order acknowledgement is sent to the Customer at the email address provided. This acknowledgement specifies the exact amount invoiced and details products and delivery. Nothing in this section affects your statutory right to withdraw after receiving your order where that right applies.
This acknowledgement communicates the Vendor’s acceptance of the Customer’s order and confirms the transaction, subject to order payment.
In the event of one or more products being unavailable once the order has been placed, the Customer will be notified by email. The amount of the order will be recalculated and the Customer will be debited the new amount, with the price of the unavailable products deducted. If the whole order is unavailable, the Customer will be notified by email and will not be debited.
The Customer may also cancel an order placed on the Site by contacting our Customer Services. If Customer Service informs the Customer that the order has already been processed, the Customer cannot cancel. In this case, they must refuse reception of the order when it is delivered.
Subscription & Wellness Plan Pausing & Cancellations
You may pause or cancel an active Blue Pet Co. subscription or Wellness Plan at any time through your Blue Pet Co. member account.
Pausing a Wellness Plan
If you wish to take a short break from your Wellness Plan, pausing may be a better option than cancelling. Pausing helps keep your plan relationship active and may preserve your Wellness Plan journey, while cancellation ends your active plan status and any future scheduled benefits that have not yet been earned, processed, or dispatched. If you cancel and later start a new Wellness Plan, your plan will begin again from the start.
To pause or cancel, login to your member account here.
Cancelling a subscription or Wellness plan
Once logged in, go to Subscriptions, select the active subscription or Wellness Plan you wish to cancel.
It is the customer’s responsibility to cancel a subscription or Wellness Plan before the next scheduled renewal date if they do not wish to be charged for the next renewal. A cancellation only takes effect once it has been completed through the customer account.
If a renewal order has already been processed, charged, packed, or dispatched before the cancellation is completed, that order may not be cancelled and the cancellation will apply to future renewals only.
Cancelling a subscription or Wellness Plan does not cancel any order that has already been processed or dispatched. Where applicable, returns and refunds will be handled in accordance with our returns and refund policy.
If a customer cannot access their account, cannot see their subscription, or believes there is a technical issue preventing cancellation, they should contact Blue Pet Co. customer support as soon as possible before the next renewal date. Contacting customer support does not cancel a subscription or Wellness Plan unless Blue Pet Co. confirms in writing that the cancellation has been completed.
Blue Pet Co. may suspend or cancel a subscription or Wellness Plan where payment fails, account information is incorrect, fraud or misuse is suspected, or where we have another legitimate reason to do so.
The Vendors do however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order.
5- Payments
All orders are payable in euro.
To pay for their order, the Customer must use one of the following methods of payment: credit card, debit card or Paypal. The following cards are accepted on the Site: Visa, MasterCard, Discover and American Express.
The Customer warrants to the Vendors that they have been granted all requisite authorisations and approvals required to use their chosen method of payment, when registering the purchase order. As part of the measures taken to prevent fraud over the Internet, information concerning the Customer’s order may be sent to any competent authority for verification.
Stripe supports payments, refunds and debits. Its registered office is at The One Building, 1 Grand Canal Street Lower, Dublin 2.To ensure secure credit card payment, the Customer must send the card security code of the bank card being used.Secure payments on the Site are guaranteed by the Vendor’s payment services provider.
6- Order Delivery
Products will be delivered to the delivery address provided by the Customer when placing their order, according to the delivery method selected at checkout.
Orders are usually delivered within 2 to 6 business days from the date the order is received and payment is confirmed. For EU and UK orders, where no specific delivery date or delivery period has been agreed with the Customer, we will deliver the order without undue delay and no later than 30 days from the date the order is accepted, unless otherwise agreed with the Customer or where delays occur outside the Vendor’s reasonable control.
7- Statutory rights
The Customer shall benefit from the provisions of the legal guarantee regarding product conformity and all mandatory protections of applicable consumer protection law. Nothing in these Terms affects the Customer’s statutory rights in any relevant jurisdiction.
In the event of non-conformity of the product, in particular due to an anomaly or an error in the delivered references, the Customer can choose to return the product to the Vendor and be reimbursed.
Return shipping costs will be reimbursed by the Vendors on request by the Customer in any case where the Customer is entitled to return Products due to breach of the Customer’s mandatory statutory entitlements. The Customer may contact Customer Services by email as regards any claim.
8- Distance Selling – Right of withdrawal
If you are a consumer in the EU or UK, you may have a legal right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason. This right is separate from, and does not reduce, our Blue Pet Co Money-Back Guarantee. To use your right to withdraw, please complete our withdrawal form here.
For health and hygiene reasons, products that have been opened or unsealed may not be eligible for return under the statutory right to withdraw, unless they are faulty. Where your order is eligible, we will process any refund in line with applicable consumer law and, where possible, to the original payment method.
9- Returns, Refunds and Money-Back Guarantee
Our Blue Pet Co Money-Back Guarantee is offered in addition to your statutory rights. If you are not satisfied with your order, please contact us through our Money-Back Guarantee page or complete the form linked there, including your order number and the email address used at checkout.
For health and hygiene reasons, opened or unsealed products are not normally returned to us, unless they are faulty or we specifically ask you to return them. Where a refund is approved under our guarantee or under applicable consumer law, we will process it to the original payment method where possible.
10- Retention of title
All products remain the exclusive property of the Vendors until such a time as payment of the sale price, including the principal, extra costs and taxes has been made in full.
11- Liability
The Vendors cannot be held liable for non-fulfilment of contracts due to stock shortages, except for cases of special price offers not intended to lower stock levels, or in the event of product unavailability due to force majeure.
The Vendors accept no liability for:
- any interruption to the Site;
- any incidences involving bugs, faults;
- any damage resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Site;
- problems or delays in delivery;
- more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular any loss of profit, customers, data or any other loss of intangible goods that may occur as a result of the access by any person to the Site or the impossibility of accessing the Site or any credit accorded to any information directly or indirectly coming from it.
12- Intellectual property
In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of the Vendors, as it does not grant any license or any entitlement other than that of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorization from the Vendors.
Any other use constitutes infringement.
13- Applicable law
The sales of Blue Pet Co. products are subject to the laws of Republic of Ireland.
14- Data processing
The data collected will be processed for the purpose of sending out a newsletter and/or processing the Customer’s order. The recipients of the data are the Vendors and their service providers.
The Customer has the right to access, change, correct and delete personal information concerning them by contacting the Vendors by email.
15- Gift Message Terms
We reserve the right to reject the printing of a gift message or e-gift voucher which includes any content or material which:
• is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
• contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
• may harass, upset, embarrass or alarm any person
• gives the impression that it emanates from or has been approved by us
• advocates, promotes or assists any unlawful act
